Responsible Gaming

CoinXchange Games is strictly for adults. You must be at least 18 years old — or older, if the law where you live sets a higher minimum age for gambling. Do not use the Games if you are under that age, and do not let anyone under that age use your wallet or device to play.

Gambling is prohibited or restricted in many places. You are solely responsible for knowing and following the laws that apply where you are. See our Games Terms and Eligibility & Restricted Territories notice for eligibility and restricted-territory details.

We want to be direct with you:

• You can lose your stake, and you should expect to. Outcomes are decided by a verifiable random function (Chainlink VRF) and settle on-chain. Nobody — not you, not us — can predict or influence a result. Provably fair means the outcome is honest and random; it does not mean you will win.
• The odds are not in your favour over time. A protocol fee (rake) is deducted from every pot — currently 10%, and it can vary per game. Because of that fee, the more you play, the more the maths works against you. Over the long run, players lose more than they win. There is no strategy, system, or “due” outcome that changes this.
• This is not an investment. Never treat Duels, The Pot, or any CoinXchange game as savings, income, a trading strategy, or a way to grow your money. It is not passive income and it is not guaranteed anything. If you are looking to invest, this is the wrong place.
• Crypto adds its own risks. Token and gas prices are volatile, and blockchain transactions are irreversible — once you confirm, it cannot be undone. See our Risk Disclaimer for the full picture.

Only ever play with money you can comfortably afford to lose — money that, if it were gone tomorrow, would not affect your rent, bills, food, savings, or anyone who depends on you.

The players who stay in control decide the rules in advance, while they are calm — not mid-session, and never while chasing a loss. Some practical habits:

• Set a budget and stick to it. Decide the maximum you are willing to lose in a session or a week, and stop when you reach it. Winnings are not “free money” to keep risking.
• Use a separate wallet. Fund a dedicated wallet with only your gaming budget, and keep your savings and long-term holdings in a different wallet you never connect to the Games. When the gaming wallet is empty, you are done.
• Set a time limit too. Long sessions cloud judgement. Decide how long you will play, and take regular breaks.
• Never chase losses. Trying to “win it back” is the single most common way a bad night becomes a serious problem. A loss is a loss — walk away.
• Never play to escape. If you are gambling to cope with stress, boredom, loneliness, low mood, or to numb something, that is a red flag, not a solution.
• Never play impaired. Avoid gambling when you are tired, upset, or under the influence of alcohol or drugs.
• Never borrow to play, and never use money meant for essentials.

Ask yourself, honestly:

• Do I bet more than I can really afford to lose?
• Do I gamble to escape worries, stress, or low feelings?
• After losing, do I feel I must go back as soon as possible to win it back?
• Do I gamble until every last bit of money is gone?
• Have I lied to people close to me, or hidden how much I gamble?
• Have I tried to cut back or stop and found that I couldn’t?
• Have I borrowed money, sold things, or neglected bills to keep gambling?
• Has gambling caused arguments, or affected my work, studies, or relationships?

If you answered “yes” to any of these, please take it seriously. Consider stopping now, using the self-exclusion steps below, and reaching out to one of the support organisations listed. These questions are a starting point for reflection, not a diagnosis — only a qualified professional can assess a gambling problem.

In yourself or someone you care about:

• Spending more time or money on gambling than intended
• Restlessness or irritability when trying to cut down or stop
• Preoccupation — constantly thinking about the next session
• Chasing losses with bigger or more frequent stakes
• Gambling with money needed for bills, rent, food, or family
• Borrowing, selling possessions, or lying to fund gambling
• Hiding the extent of gambling from friends or family
• Neglecting work, study, health, or relationships
• Feeling anxious, guilty, or depressed about gambling

Here is where we have to be completely honest about how a non-custodial app works.

CoinXchange Games has no accounts and holds none of your funds. You play directly from your own self-custodied wallet, and every stake and payout is a wallet-to-wallet smart-contract transaction. There is no “account” for us to freeze and no balance for us to lock. That means, unlike a licensed operator, we cannot technically enforce a self-exclusion register or stop your wallet from interacting with a public blockchain. We will not pretend otherwise.

Self-exclusion here is something you put in place. It works, but it relies on tools that sit on your side:

1. Stop connecting your wallet. The simplest and most immediate step: do not connect a wallet to the Games. Move your gaming funds out of the wallet you used so there is nothing readily available to stake.
2. Block the site at the device or network level. Use gambling-blocking software to stop yourself reaching the Games (and other gambling sites) even in a weak moment. Gamban blocks gambling sites and apps across your devices. You can also add browser extensions or DNS/router-level blocklists.
3. UK players — register with GAMSTOP. gamstop.co.uk is a free service that self-excludes you from UK-licensed gambling sites. Note that a non-custodial dApp like this one is not part of that register, so combine it with a device-level blocker like Gamban for broader coverage.
4. Enlist support.Tell someone you trust, hand a trusted person control of the gaming wallet’s keys, or ask them to help hold you accountable. Consider seeking help from one of the organisations below.

If you need time away, please take it. There is no streak to protect and nothing to come back to.

If gambling is causing you or someone close to you harm, these independent organisations offer free, confidential support. Reaching out is a sign of strength, not weakness.

• GamCare (UK) — support, advice, and the National Gambling Helpline (0808 8020 133, free and confidential). gamcare.org.uk
• Gambling Therapy — free, global, multilingual online support and a good starting point wherever you are in the world. gamblingtherapy.org
• Gamblers Anonymous — a worldwide fellowship for people who want to stop gambling; find a local or online meeting. gamblersanonymous.org
• Gam-Anon — support for the family and friends of people affected by a gambling problem. gam-anon.org
• National Council on Problem Gambling (NCPG) (US) — 24/7 confidential call, text, and chat support. Visit ncpgambling.org for the current national helpline number and live chat.
• GAMSTOP (UK self-exclusion) — gamstop.co.uk
• Gamban (device-level gambling blocker) — gamban.com

For international support, Gambling Therapy and GamCare both maintain directories of help services by country:

• GamCare international support contacts: gamcare.org.uk/…/international-support-contacts
• Gamblers Anonymous international directory: gamblingtherapy.org/…/gamblers-anonymous-international-directory

These organisations are independent of CoinXchange, and their contact details, helpline numbers, and availability can change over time. If a link or number no longer works, the international directories above are a good way to find current, local support.

If you are worried about someone else’s gambling, you are not powerless and you are not alone. Gam-Anon and GamCare both offer support specifically for family and friends. You can encourage the person to use the self-exclusion steps above, help them set up a device-level blocker, and let them know these help services exist.

We keep our copy honest: we never advertise Duels or The Pot as a way to earn, invest, or get guaranteed wins, and we show clear 18+, risk-of-loss, and “play responsibly” messaging across the product. We display the real protocol fee and make every outcome verifiable on-chain via BscScan. We would always rather you played less than lost more.

For responsible-gaming questions, or to ask about the tools described here, email us at [email protected]. This inbox is monitored for responsible-gaming and support requests. Please note we cannot provide counselling — for that, contact one of the organisations above.